FAQ
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. Shipping times vary depending on your location.
Do you ship internationally?
Yes! Phynae Luxe Co. ships to select international destinations. Shipping rates and delivery times vary depending on your location. Any customs duties, taxes, or import fees charged by your country are the responsibility of the customer.
What if my item doesn’t fit?
Please refer to our size chart before purchasing. If you need assistance, contact us before placing your order.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email.
Do you restock sold-out items?
Some best sellers may be restocked. Follow us on social media for updates.
What sizes do you offer?
Our collections are available from XS–2XL depending on the style.
Can I return my order?
Returns are accepted within 14 days of delivery if items are unworn and in original condition.
How can I contact Phynae Luxe?
Email us at: shopphynaeluxe@gmail.com
How long does it take to receive a response?
Our customer support team responds to emails within 24–48 business hours. During holidays, promotions, and launches, response times may be slightly longer.
What currency are prices displayed in?
All prices on our website are displayed in USD ($) by default. Depending on your location, Shopify may automatically display prices in your local currency for convenience. Final charges may vary slightly based on your payment provider’s exchange rates and fees.
Why am I seeing prices in USD?
Some countries may see prices displayed in USD ($) instead of their local currency. Your bank or payment provider will automatically convert the amount during checkout based on the current exchange rate.
My order is taking longer than expected. What should I do?
We kindly ask customers to allow the full estimated delivery timeframe before contacting us regarding a delayed order. Shipping carriers may occasionally experience delays due to weather, holidays, customs processing, or high order volumes. We appreciate your patience and understanding while your order is on its way.